COVID-19 Collection Site Information

Directions for Patients: COVID-19 Drive-Through Collection Site

En español – Spanish
Em português – Portuguese

What is the COVID-19 drive-through collection site?

The COVID-19 drive-through collection site is an alternative location for people suspected of COVID-19 to give a specimen sample for a test; this is instead of going to the emergency department or another medical facility.

Who can go to the collection site?

The collection site is ONLY for pre-screened people who meet ALL of following criteria:

  • You called your doctor’s office and had a consultation
  • Based on your symptoms and other information you provided, your doctor determined that you meet criteria for COVID-19 testing, and ordered a test for you

No pets are allowed at the collection sites unless they are service animals.

How do I schedule an appointment at the collection site?

Scheduling an appointment at the collection site is preferred. Your doctor will give you the phone number to call to schedule an appointment at the collection site. The collection site hours of operation are Monday through Friday, 8:30 AM to 3:30 PM, and Saturday 8:30 AM to 11:30 AM. These hours are subject to change.

What do I need to bring with me for my appointment?

  • Government-issued photo ID (examples: driver’s license, passport)
  • Insurance card (if you have one)
  • Physician order (prescription) for the COVID-19 test. Your doctor will tell you if you need to bring a paper order with you or if it will be submitted electronically.
  • Wear a cloth face covering. Visit gov/coronavirus for more information about cloth face coverings.

Where is the collection site located?

There are two Nuvance Health collection sites in New York. You can choose which site to go to when you call to schedule your appointment.

  • Dutchess Stadium:1500 NY-9D, Wappingers Falls, NY 12590. The entrance is located at the back end of the stadium parking lot.
  • Tech City: 300 Enterprise Drive, Kingston, NY 12401. The collection site is located in the parking lot.

What do I do when I get to the collection site?

  • Only two passengers per vehicle are permitted at the collection site.
  • You will be given an “Access Pass” after your ID and doctor order are verified. No specimen collection will be done without this pass.
  • It’s important for you to stay in your vehicle. You will be asked to hold up your ID and insurance card for a photograph.

How will you collect the specimen sample from me?

A trained healthcare provider will use a swab to collect a sample from inside your nose. This is not a blood test.

What do I do after I leave the collection site?

Drive home and limit your interactions with others during this time. Plan to self-quarantine for up to 14 days. You will receive self-quarantine guidelines at the collection site, and they can also be found at nuvancehealth.org/coronavirus.

You will receive an email or text message to register for GetWell Loop if you asked for access when you scheduled your collection site appointment. GetWell Loop is an online platform that provides daily health monitoring, videos, and other information you can reference at any time to help answer common questions and concerns about COVID-19. GetWell Loop is not a substitute for the personalized care your doctor can provide, and is just an added tool to help you stay safe during the COVID-19 pandemic.

If you have worsening symptoms such as shortness of breath or difficulty breathing, go to the nearest emergency department. Call the emergency department to tell them you are on your way, and that you have been tested for COVID-19 and are waiting for the results.

How long will it take to get my test results back?

It may take up to 48 hours to get your test results back. Your doctor will notify you of the results. You can also access your results through the patient portal. If you are an existing Nuvance Health patient and already have an account, log onto MyHQ247 patient portal to view your medical records. If you do not have an account and would like to self-enroll, visit https://patients.healthquest.org/the-myhq247-patient-portal/ for more information.

What should I do if I don’t meet the criteria for the collection site, but I still have questions or concerns?

We understand how unsettling these times are as we receive updates on the spread of COVID-19. Stay informed with accurate facts from trusted sources to lessen some of your fears. Focus on facts, take a deep breath, and remember that we’re all in this together.

  • For general questions or concerns, call the Nuvance Health COVID-19 Community Hotline at 888-667-9262. Hours of operation are Monday through Friday, 8:00 AM to 6:00 PM.
  • For information regarding Connecticut, visit gov/coronavirus or call 211.
  • For information regarding New York, visit ny.gov/diseases/communicable/coronavirus or call 1-888-364-3065.
  • The CDC is updating information on its website daily. Stay informed by visiting gov/coronavirus.

Nuvance Health is keeping the communities informed on our website at nuvancehealth.org/coronavirus, and on social media @NuvanceHealth, or search for your hospital’s name. Nuvance Health hospitals include: Danbury Hospital, New Milford Hospital, Norwalk Hospital, Sharon Hospital in Connecticut; Northern Dutchess Hospital, Putnam Hospital, Vassar Brothers Medical Center in New York

Self-Quarantine Patient Information

En español – Spanish
Em português – Portuguese

According to the Centers for Disease Control and Prevention (CDC), a quarantined person needs to be isolated because they are at high risk of developing an infectious disease, or they have tested positive for an infectious disease. In this case, the infectious disease in the new coronavirus called COVID-19.

If you have suspected or confirmed COVID-19, you are helping protect your family, friends, and the community from possible exposure to this contagious disease by following self-quarantine guidelines. Following self-quarantine guidelines is especially important to keep the most vulnerable people in your family and community safe, such as the elderly and people with chronic medical conditions.

How long do I need to be in self-quarantine?

You will need to be in self-quarantine for 14 days. Your doctor will let you know what to do after the 14 days, which will depend on your individual test results and exposure risk.

How can I manage my health at home while I’m in self-quarantine?

  1. Stay home from work, school, and away from other public places. If you must go out, avoid using any kind of public transportation, ridesharing, or taxis.
  2. As much as possible, stay in a specific room and away from other people in your home. Also, you should use a separate bathroom, if available. If you need to be around other people in or outside of the home, wear a facemask.
  3. Avoid sharing personal items with other people in your household, like dishes, towels, and bedding.
  4. Clean all surfaces that are touched often, like counters, tabletops, and doorknobs, with disinfectant. Use household cleaning sprays or wipes according to the label instructions.
  5. Monitor your symptoms carefully. If your symptoms get worse, call your doctor immediately.
  6. Cover your cough and sneezes.
  7. Wash your hands often with soap and warm water for at least 20 seconds or clean your hands with an alcohol-based hand sanitizer that contains at least 60 percent alcohol.
  8. Get rest and stay hydrated.
  9. If you have a medical appointment, call the doctor’s office ahead of time and tell them that you have or may have COVID-19.
  10. For medical emergencies, call 911 and notify the dispatch personnel that you have or may have COVID-19.

I tested positive for COVID-19. How will I know if I can come out of self-quarantine?

Please call your doctor to talk about specific steps you need to take before you can stop self-quarantine. You should not stop self-quarantine until you speak with your doctor.

Here are general guidelines from the CDC for people with COVID-19 who have self-quarantined for 14 days:

If you will not have a test to determine if you are still contagious, you can leave home after these three things have happened:

  • You have had no fever for at least 72 hours (three full days of no fever without the use medicine that reduces fevers)

AND

  • Other symptoms have improved (for example, when your cough or shortness of breath have improved)

AND

  • At least seven days have passed since your symptoms first appeared

If you will be tested to determine if you are still contagious, you can leave home after these three things have happened:

  • You no longer have a fever (without the use medicine that reduces fevers)

AND

  • Other symptoms have improved (for example, when your cough or shortness of breath have improved)

AND

  • You received two negative tests in a row, 24 hours apart. Your doctor will follow CDC guidelines.

I tested positive for COVID-19 and have recovered. What can I do to help others who are fighting the virus?

Nuvance Health is actively developing a convalescent plasma program to treat critically ill COVID-19 patients. If a person has tested positive for COVID-19 and recovered, they may be able to donate their blood plasma. This blood plasma contains antibodies that can be transferred to patients fighting the virus.

In order to donate, a person must have had a positive COVID-19 test, be symptom-free for at least 14 days with a repeat negative swab, or 28 days symptom-free with no need for a repeat swab.

Nuvance Health is presently recruiting volunteers. Potential donors can register by filling out an online questionnaire located at nuvancehealth.org/plasmadonorregistration, or call 888-410-1211 for more information.

Where can I go for more information?

We understand how unsettling these times are as we receive updates on the spread of COVID-19. Stay informed with accurate facts from trusted sources to lessen some of your fears. Focus on facts, take a deep breath, and remember that we’re all in this together.

  • For general questions or concerns, call the Nuvance Health COVID-19 Community Hotline at 888-667-9262. Hours of operation are Monday through Friday, 8:00 AM to 6:00 PM.
  • For information regarding Connecticut, visit gov/coronavirus or call 211.
  • For information regarding New York, visit ny.gov/diseases/communicable/coronavirus or call 1-888-364-3065.
  • The CDC is updating information on its website daily. Stay informed by visiting gov/coronavirus.

Nuvance Health is keeping the communities informed on our website at nuvancehealth.org/coronavirus, and on social media @NuvanceHealth, or search for your hospital’s name. Nuvance Health hospitals include: Danbury Hospital, New Milford Hospital, Norwalk Hospital, Sharon Hospital in Connecticut; Northern Dutchess Hospital, Putnam Hospital, Vassar Brothers Medical Center in New York